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Site Information

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Customer Service

Shipping & Delivery

We are dedicated to shipping all orders as fast as possible. We usually ship orders within 1-2 business days, but we suggest allowing 2-5 business days just to be safe. Orders placed on weekends or holidays will ship within 1-3 business days following the weekend or holiday.

If you have a requirement for an expedited shipment to meet a deadline, please contact us directly prior to placing your order so that we are able to make the necessary arrangements for you.

Product Availability

We strive to maintain a full inventory of the items in our on-line catalog. Merchandise will not be charged to your credit card until it has shipped.

The DCC industry has a 60-65% fill rate as a whole. We make every effort to maintain these items in stock, but there are occasions when merchandise is temporarily unavailable.

We will contact you if any item is out of stock and advise as to the expected delivery date. At your request we can either ship available items or hold until the order is complete to ship.

Privacy & Security

All sensitive information is encrypted when it is sent from our web site to our processors. Our web hosting service uses a firewall to protect its' servers and utilizes encryption technology to protect sensitive credit card data and personal information. We have also acquired a GeoTrust Digital Site Security Certificate activating SSL security via your web browser to our web server. Please see our Privacy Policy page for further details.

Returns & Replacements

All returns require a Return Merchandise Authorization number (RMA#). No refund or credit will be granted to any item sent back without a proper RMA#. Please see our Return Policy page for full details.

Ordering

Placing an order can be done quickly and easily on our website by adding the products you would like to order "to your cart" and then "checking out." During the checkout sequence, you will have the chance to input your billing info, shipping info, and any other specifics. After you have successfully submitted your order, you will immediately receive a confirmation number, and an email receipt. You may also contact us at 1-888-339-8724 to place an order. Other contact methods are shown on our Contact Us page.

Payment & Pricing

TRAINTEK is committed to offering competitive pricing on our merchandise. All prices are current as of January 1, 2015 and are subject to change without notice. We accept MasterCard, Visa, Discover, and PayPal for purchases.

Viewing Orders

You may easily view status of all current and past orders by logging into your account. There is a link called "My Account" at the top right of any page which will allow you to access your customer information including order status.

Updating Account Information

Should you have the need to update your customer information, you may do so by logging in to your account and make changes to your billing and shipping addresses as well as other pertinent contact information. If you need to make a change to your information prior to an order shipping, please contact us at 1-888-339-8724 and we can make changes as long as the order hasn't shipped.